Want to move ahead of the pack?Accelerate profile configuration management operations, one form for all skills override administration with OpsTel SPEED™

5x FASTER!!!

New & Enhanced way to speed up & optimize envoking temporary agent skills configuration changes to your environment.

50% EFFICIENCY GAINS!!!

Eliminates 50% of the workload associated with temporary skills configuration management.

MINIMAL TRAINING REQUIRED!

With enhanced agent skills configuration management, the labor involved is greatly reduced making OpsTel SPEED™ easy to learn and operate.

OPSTEL SPEED™ SAVES YOU TIME & MONEY

Lets crack some numbers

The infochart below is a real example of the losses discovered within a Large Health Care Company utilizing a OpsTel SPEED's™ capabilities.

70 %
LOWEST ACCEPTABLE SERVICE LEVEL
Poor Service Level Percentage
85 %
CUSTOMER SATISFACTION LEVEL
Poor Level of Customer Satisfaction
5000000 DOLLARS
IN ASSOCIATED EXPENDETURES WITHOUT OPSTEL SPEED
Estimated Potential Savings Associated with Utilizing Stranded Capacity
35 %
MINIMUM SAVINGS WITH OPSTEL SPEED
INCREASED AGENT UTILIZATION & OPTIMIZED STAFFING PRODUCTIVITY

OpsTel SPEED™
HIGHLIGHTS
 & BENEFITS

Enhanced way to speed up & optimize envoking temporary agent skills configuration changes to your environment.

Speed allows you to schedule both future changes & temporary changes that auto revert back to the original state when scheduled time expires.

INCLUDED WITH SPEED INTERFACE:

Real Time agent state & current skills configuration.

Top Down Bottom Up skills distribution matrix.

Contact Performance Statistics - ASA, AWT, Calls in Queue, Etc.

Eliminates 50% of the workload associated with temporary skills configuration management.

Speeds up your ability to make on the fly decisions that affect business outcomes.

Automation techniques that reduces the possibility of human error

ADD Increase customer satisfaction due to higher utilization.

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