Tony co-founded OpsTel Services with a vision of assisting contact center operations to deliver the highest quality of service to their customers. OpsTel Services provides operational efficiency tools and workflow process automation that seamlessly integrates with existing point solution systems and applications.
As a former corporate executive with over 25 years of experience under his belt, Tony knows what it takes to excel in today’s fast-paced, rapidly evolving contact center environment. He has developed and implemented high-value solutions and resources that have driven successful optimization and transformation initiatives at large Healthcare and Financial institutions. Focusing specifically on operations management, He has held executive level positions at Tandem Computers (HP), TeleTech, Accenture, Verizon Business and ACS (Xerox).