OUR SOLUTION

OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. 

Our industry leading automation technology
will save your company time and money.

WE REDUCE THE TIME SPENT ON SUPPORT FUNCTIONS THAT COMMAND THE ATTENTION OF EMPLOYEES ACROSS MULTIPLE GROUPS WITHIN THE ENTERPRISE

  •  Reactivations

  •  Skills configuration management

  •  Maintenance (Moves, Adds, Changes and Deletes)

  •  Licensing

  •  Administrative Application Training

  •  Access to Manage Agent Provisioning (Onboarding)

OUR PRODUCTS

INTEGRATED AUTOMATED AGENT PROFILE ADMINISTRATION

Through a single interface, operations teams no longer have to rely on HR,  IT or any other organization to administer agent profile data. 

Seamlessly manage a wide variety of contact center applications across the enterprise with the assistance of OpsTel PLUS™

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GO TO PLUS OVERVIEW

 

AGENT PROFILE DATA ACCURACY COMPLIANCE & AUDITING

Enable your operations team to monitor and immediately audit  agent profile data for  accuracy and compliance across the contact center solution stack.

Optimize your teams through data discrepancy transparency as well as pinpoint compliance issues with the power of OpsTel VIEW™

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GO TO VIEW OVERVIEW

SCHEDULE AGENT SKILLS CONFIGURATION ADJUSTMENTS

Accelerate and ensure accurate temporary agent profile configuration changes that can be scheduled to rollback the original configuration automatically.

Move your profile configuration management operations over into the fast lane with the boost of OpsTel SPEED™

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GO TO SPEED OVERVIEW

OUR PARTNERS

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