As a former corporate executive with 25 years of experience under his belt, Tony knows what it takes to excel in today’s fast-paced, rapidly evolving contact center environment. Not only does he have a comprehensive understanding of the global marketplace, but he also has ample experience in the following areas:
Contact center managementCustomer support operationsEnterprise solutions consultingBusiness process outsourcingStrategic alliancesVendor management
Tony’s high-value solutions have driven successful optimization and transformational initiatives. Having held executive level positions at TeleTech, Accenture, Verizon Business and Xerox, Tony has acquired his knowledge of operational intelligence through firsthand experience in successfully managing and transforming large scale contact center operations.
Pull back the curtain and that’s where you will find Paul. His innovative style coupled with a keen understanding of business operations and technology functionality has enabled Paul to excel in creating valuable customized solutions. With many years of contact center experience ranging from P&L / Budget oversight, workforce administration, operations management and program development, Paul’s well rounded background provides him with the necessary knowledge to translate strategic business requirements into actionable business management tools. With his intuitive understanding of the big picture, Paul hones in on the potential financial benefits and risks in an existing approach or methodology and addresses the situation by recommending industry leading solutions that provide measurable results. Having experienced the difficulty that contact center operations management teams deal with every day as it relates to process, technology and operations Paul was convinced that co-founding OpsTel Services was the right thing to do. Prior to OpsTel Services, Paul held many operation level roles at Affiliated Computer Services, Specialty Merchandising Corporation, and Xerox delivering innovative ideas and application solutions unique to the contact center space.